How long does shipping / delivery take?
Delivery is typically the next business day within Singapore. However, please note that there may be delays during peak periods or unforeseen circumstances.
For more specific information about your order, please contact our friendly customer service team.
Do you offer international shipping?
Currently, we only offer shipping within Singapore. We do not offer international shipping at this time.
Can I collect my order from your warehouse?
Our warehouse is at Tampines near the airport. You can collect from our Warehouse but please note the following before placing your order:-
(1) Self-Collection orders must be placed on-line and paid for prior to pick-up. Our logistics partner does not carry any cash and are not able to accept C.O.D. cash or Cheques at the warehouse.
(2) Please tell us at check-out, that you wish to collect from the warehouse. You can leave this info in the ‘special delivery instruction’s at 'order review’
(3) Please call the warehouse or our hotline after you place your order and advise us of your order number and expected arrival time (during business hours).
Warehouse: T +65 6284 0370
Customer Service Hotline +65 3158 7475
Email: orders.sg@winerack.asia
Contact Us
Do you offer any discounts?
Our wines are very competitively priced but we sometimes have special promotions and sometimes we can offer discounts for large bulk orders of a particular wine.
Please check our website or subscribe to our newsletter to stay updated on the latest offers.
Do you sell champagne?
Yes, we sell champagne. Please check here for the available selection.
Do you offer wine tasting events?
Yes, we occasionally organise wine tasting events. Please subscribe to our newsletter to stay updated on upcoming events and promotions.
Do you offer wine recommendations?
Yes, our website features a selection of recommended wines. You can also contact our customer service team for personalised recommendations based on your preferences.
Can I order wine for a wedding or special event?
Yes, you can order wine for weddings or special events. Please contact our customer service team to discuss your specific requirements and we will assist you.
Can I order wine as a gift for someone?
Yes, you can order wine as a gift for someone.
During the checkout process, you can provide the recipient's address and if you want to include a personalised message, we also offer a gift card.
Can I request a specific wine that is not listed on your website?
We are always looking to expand our selection based on customer preferences. If there is a specific wine you would like us to offer, please let us know and we will consider adding it to our inventory.
Can I return a bottle of wine if I don't like the taste?
We do not accept returns for opened or consumed bottles of wine. However, if you have any concerns about the quality of the wine, please contact our customer service team and they will assist you.
What is your return policy?
If you buy any of our wines and you don't like a bottle, we will credit your account for that bottle. If you have bought a whole case of one particular wine, then we will refund the whole case, provided that you have only drunk one bottle from the case. Please contact our customer service team for further instructions.
Can I change or cancel my order?
Yes, you can change or cancel your order as long as it has not been shipped yet. Please contact our customer service team as soon as possible to request any changes or cancellations.
Can I track my order?
Yes, you can track your order by contacting our customer service team . They will provide you with the necessary tracking information.
Can I place an order over the phone?
We encourage customers to place orders through our website for a seamless and efficient process. However, if you have any difficulties or prefer to place an order over the phone, please contact our customer service team .
How do I know if I am eligible to order from your store?
By using our site, you represent that you are over the age of 18. We only sell wine to customers who are 18 years or older.
Is there a minimum order requirement?
There is no minimum order requirement. However, please note that free delivery is only offered on any mix of 6 bottles or more.
Are there any additional charges for delivery?
Free delivery is offered to most areas of Singapore. However, additional charges may apply to certain areas such as Changi Airport Cargo Complex, Jurong Island, and Military Bases. Please contact our customer service team for more information.
Can I request a specific delivery date or time?
We only deliver Monday - Friday, during business hours. Unfortunately, we are unable to accommodate specific delivery time requests. However, we can hold your order and deliver on another business day if you request it. You may request the delivery date you prefer in special instructions during checkout
How can I contact your customer service team?
You can contact our customer service team by filling out the form on our website or by calling our delivery company. Our contact details can be found via this link here .
Can I sign up for your newsletter?
Yes, you can sign up for our newsletter to receive the latest information on events, sales, and offers. Please visit our website to subscribe.
What payment methods do you accept?
We accept all major credit cards for payment, including Visa, Mastercard, American Express, PayNow, PayLah and Bank Transfers.
How long does it take to process a refund?
Once we receive the returned product, it usually takes 3-5 business days to process the refund. The refund will be issued to the original payment method.
Are your wines stored in Singapore?
Yes, our wines are stored in our logistics provider's warehouse in Singapore, near Changi Airport.
What Is Dealcoholised Wine?
Dealcoholized wine refers to wines that have had some or all of their alcohol content removed after the regular fermentation process is complete
Is Dealcoholised Wine Alcoholic?
Dealcoholised wine is not considered alcoholic because it only contains no more than 0.5% alcohol. 0.5% alcohol is considered a trace amount of alcohol commonly found in many foods you eat, so you don’t need to worry about getting drunk while drinking dealcoholised wine.
** However, if you are practicing a religion that prohibits any trace amounts of alcohol, then you will want to avoid dealcoholised wines. **
Foods that can contain alcohol [ source ]
- - burger rolls – up to 1.28g per 100g (1.28% ABV)
- - rye bread – up to 0.18g per 100g (0.18% ABV)
- - banana (ripe) – up to 0.2g per 100g (0.2% ABV)
- - banana (very ripe with dark bits) – up to 0.4g per 100g (0.4% ABV)
- - pear (ripe) – up to 0.04g per 100g (0.04% ABV)
- - cherry yoghurt – up to 0.02g per 100g (0.02% ABV)
Drinks (and vinegar) that can contain alcohol [ source ]
- - white wine vinegar – up to 2.64g per litre
- - apple juice – up to 0.66g per litre (but most brands they tested were around 0.2g per litre)
- - orange juice – up to 0.73g per litre
- - grape juice – up to 0.86g per litre
- - soy sauce– up to 2.00g per litre
For comparison, a 330ml bottle of 0.05% beer contains just over 0.1g of alcohol and a 330ml bottle of 0.5% beer, about 1.3g of alcohol.
'Once it's Out it's Out' & 'Bin Ends'
This can happen for a number of reasons – for example:
- To make way for a new vintage – wine, after all, is an agricultural product which continues to be produced every year.
- Bottle/capsule/label design change etc
- The winery deciding to change their catalog and names of the wines
- The winery deciding they want to change their importer
- A deal on a wine that was produced and labelled for another market
- Shipping issues and/or over stocking.
Wine Scores
98-100 - Classic
The Pinnacle of quality
94-97 - Superb
A great achievement
90-93 - Excellent
Highly recommended
87-89 - Very Good
Often good value; well recommended
83-86 - Good
Suitable for everyday consumption, often good value
80-82 - Acceptable